Zoo-Duisburg logo Zoo-Duisburg logo

Privacy Policy

Privacy Policy

Zoo Duisburg gGmbH is pleased about your visit to our website. We take the protection of your personal data seriously and want you to feel safe and comfortable when visiting us online.

 

1. General Information

The following information provides a simple overview of what happens to your personal data when you visit our website and use our services. Personal data is any data by which you can be personally identified. For detailed information on data protection, please refer to the privacy policy listed below this text.

How do we collect your data?

Some of your data is collected when you provide it to us—for example, by entering data on our website. Other data is automatically collected by our IT systems when you visit the site. These are primarily technical data (e.g., internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter our website. Further data may be collected automatically when entering the zoo with your annual pass, such as access logs and validity information.

What do we use your data for?

Part of the data is collected to ensure the website is provided without errors. Other data may be used to analyze user behavior. Additional data is used to fulfill contractual obligations, particularly for granting access to Zoo Duisburg. Some data may also be used for marketing purposes, provided you have given us your consent.

What are your rights regarding your data?

You have the right at any time to obtain free information about the origin, recipient, and purpose of your stored personal data. You also have the right to request correction, blocking, or deletion of this data. You can contact us at any time at the address provided in the legal notice for this purpose and for any further questions about data protection. You also have the right to lodge a complaint with the relevant supervisory authority.

Analytics and third-party tools

Your browsing behavior may be statistically evaluated when visiting our website, mainly using cookies and analytics tools. This analysis is usually anonymous and cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. For more details, please refer to the privacy policy below.

2. General Notes and Mandatory Information

We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.

Note on the responsible party

The data controller for this website and the ticketing system is:

Zoo Duisburg gGmbH
Mülheimer Str. 273
47058 Duisburg

The data controller is the natural or legal person who decides alone or jointly with others on the purposes and means of processing personal data.

Revocation of your consent

Some data processing operations are only possible with your express consent. You can revoke your consent at any time by sending an informal email to info@zoo-duisburg.de. The legality of the data processing carried out up to the point of revocation remains unaffected.

Right to complain to the supervisory authority

In the event of data protection violations, you have the right to lodge a complaint with the responsible supervisory authority:

Data Protection and Freedom of Information Officer of North Rhine-Westphalia
Kavalleriestr. 2-4
40213 Düsseldorf
Phone: +49 211 38424-0
Fax: +49 211 38424-10
Email: poststelle@ldi.nrw.de

Right to data portability

You have the right to receive data that we process on the basis of your consent or in the performance of a contract in a common, machine-readable format. You may also request that this data be transferred directly to another controller, where technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content such as orders or inquiries. You can recognize an encrypted connection by the browser address bar changing from "http://" to "https://" and the lock icon. Data transmitted to us cannot be read by third parties when SSL/TLS is activated.

Right of access, rectification, restriction, blocking, deletion

Within the framework of applicable legal provisions, you have the right at any time to access your stored personal data, their origin and recipients, and the purpose of data processing, as well as the right to correction, restriction, blocking, or deletion. Please contact us at the above address for this purpose.

Right to object

If data processing is based on Article 6(1)(f) GDPR, you have the right to object for reasons arising from your particular situation or if it concerns direct advertising. In the latter case, your objection will be implemented without requiring further explanation.

Objection to promotional emails

We hereby object to the use of contact data published within the scope of the legal notice obligation for sending unsolicited advertising and information materials. The operators of this site reserve the right to take legal action in the event of unsolicited advertising, such as spam emails.

3. Data Protection Officer

We have appointed a data protection officer for our company. You can contact them at the following address:

Zoo Duisburg gGmbH
Data Protection Officer
Bungertstraße 27
47053 Duisburg
Email: datenschutzbeauftragter@zoo-duisburg.de

4. Data Collection in Our Ticket Shop

Contract-relevant personal data

We collect personal data from each annual pass holder to verify the validity of the ticket and the identity of the holder upon entry. The following data is collected for this purpose:

  • First name
  • Last name
  • Street address
  • Postal code
  • City
  • Date of birth
  • Telephone / Email
  • Bank name
  • IBAN
  • BIC

Photos are also stored for annual pass holders, as these passes are non-transferable.

Cookies

Our website uses cookies. Cookies do not damage your computer and do not contain viruses. They help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies,” which are automatically deleted after your visit. Other cookies remain on your device until you delete them. These cookies allow us to recognize your browser on your next visit.

You can configure your browser to notify you when cookies are set, allow them only in individual cases, block them entirely, or automatically delete them when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies required for electronic communications or to provide certain functions you request are stored based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in storing these cookies to provide its services without technical issues and in an optimized manner. Any other cookies (e.g. for analytics) are explained separately in this privacy policy.

Server log files

The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This includes:

  • Browser type and version
  • Operating system
  • Referrer URL
  • Hostname of the accessing device
  • Time of the server request
  • IP address

This data is not merged with other data sources.

The data is processed for the following purposes:

  • Ensuring a smooth connection to the website
  • Ensuring comfortable use of the website
  • Evaluation of system security and stability
  • Administrative purposes

The legal basis for data processing is Art. 6(1)(f) GDPR. Our legitimate interest follows from the purposes listed above. We do not use this data to draw conclusions about your identity. We also use cookies and analysis services during your visit. For more information, see Sections 4 and 7 of this privacy policy.

Notes on social plug-ins

This website uses plug-ins from various social networks:

  • Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304, USA
  • Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA

You can recognize these plug-ins by the respective social network’s logo. These plug-ins establish a connection between your browser and the social network's servers. This allows the networks to receive information such as your IP address and browser identifier. For more information on data collection and usage, see Facebook’s privacy policy.

Processing of customer and contract data

We collect, process, and use personal data only to the extent necessary for the establishment, content, or modification of the legal relationship (inventory data), based on Art. 6(1)(b) GDPR. We also collect, process, and use personal data about the use of our internet services (usage data) only as required to enable or bill the user. Customer data is deleted once the contract is fulfilled or the business relationship ends, unless legal retention periods apply.

Data transfer during contract fulfillment (online shop and services)

Personal data is only transferred to third parties when necessary to fulfill the contract, for example to the shipping company or the payment service provider. No further transmission occurs unless you have explicitly agreed. We will not share your data for advertising purposes without your consent. The legal basis is Art. 6(1)(b) GDPR.

5. Data Disclosure

Your personal data will not be transferred to third parties for purposes other than those listed below. We only share your data if:

a) You have given your explicit consent according to Art. 6(1)(a) GDPR,
b) The disclosure is necessary to establish, exercise or defend legal claims pursuant to Art. 6(1)(f) GDPR and there is no reason to assume you have an overriding interest in the non-disclosure of your data,
c) There is a legal obligation to disclose data under Art. 6(1)(c) GDPR, or
d) It is legally permissible and necessary for the performance of a contract with you under Art. 6(1)(b) GDPR.

Your rights as a data subject can be found in Section 2 of this privacy policy.

6. Analytics Tools and Advertising

Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses "cookies", which are text files placed on your computer to help the website analyze how users use the site. The information generated by the cookie is usually transmitted to a Google server in the USA and stored there.

The use of Google Analytics cookies is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and advertising.

Browser plugin

You can prevent the storage of cookies by adjusting your browser settings. However, please note that in doing so, you may not be able to use all functions of this website fully. You can also prevent Google from collecting and processing the data generated by the cookie (including your IP address) by downloading and installing the browser plugin available at:
https://tools.google.com/dlpage/gaoptout?hl=en

Opt-out of data collection

You can prevent your data from being collected by Google Analytics by setting an opt-out cookie. More information on how Google Analytics handles user data can be found in Google's privacy policy.

Data processing agreement

We have concluded a data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic features in Google Analytics

This website uses the “demographic features” function of Google Analytics. It allows reports to be generated containing statements about the age, gender, and interests of site visitors. These data originate from interest-based advertising by Google and visitor data from third-party providers and cannot be assigned to a specific person. You can deactivate this feature in your Google account’s ad settings or prevent the collection of your data by Google Analytics as explained above.

Plug-ins and Tools: YouTube

Our website uses plug-ins from the YouTube site operated by Google. The provider is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with a YouTube plug-in, a connection to YouTube’s servers is established. The YouTube server is informed which of our pages you visited. If you are logged into your YouTube account, YouTube can associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

The use of YouTube is in the interest of providing an appealing presentation of our online content. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. Further information on the handling of user data can be found in YouTube’s privacy policy.

Payment Providers

On our website, we offer payment via Visa/Mastercard, Sofortüberweisung, PayPal, and SEPA direct debit. The provider of these payment services is PAYONE GmbH, Lyoner Straße 9, 60528 Frankfurt/Main. When selecting one of these payment methods, you will be redirected to PAYONE GmbH. Zoo Duisburg does not collect any data related to the payment transaction in its online shop. Data collection takes place exclusively through the payment provider.

The PAYONE GmbH privacy policy for cardholders is available at:
https://www.payone.com/DE-de/dsgvo

7. Updates and Amendments to This Privacy Policy

This privacy policy is currently valid as of June 2021. Due to the ongoing development of our website and services, or due to changes in legal or regulatory requirements, it may become necessary to update this privacy policy.